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What to do when your Amazon order doesn’t arrive?


You’ve placed an order on Amazon and are eagerly awaiting your package’s arrival. Weeks pass and your Amazon doesn’t order arrive. What are you going to do?

Amazon has a proven track record of delivering items to consumers in record time. However, difficulties will always arise. And when they do, you must be ready to fix the problem fast.

Amazon is one of the world’s top retailers. Nonetheless, despite its size, the corporation occasionally makes mistakes. Amazon suffers from the same problems that its competitors do: faulty goods, delivery of wrong things, and, on occasion, parcels don’t get to the place on time.

What can you do if you purchased something but the Amazon delivery never arrived? What dispute resolution mechanisms are accessible to you? Continue reading to learn what you should do.

How to check if your Amazon order is still on its way

Before you panic over the potential of a lost order, check your account to see if the item has been delayed but is still on its way. This might happen for a variety of reasons, including a vehicle breaking down, bad weather, or simply the simple error of leaving it off the van.

amazon order doesnt arrive

To check the order status, go to the Amazon website in a browser, login into your account, and then select Returns & Orders in the top right corner, followed by Open Orders. This will display any orders that are yet in the fulfillment process; if you see the one you’re looking for, click on it to view its status, then select Track Package.

amazon order doesnt arrive

To view your purchase history and any incomplete purchases on your phone, run the Android or iPhone app, hit the three lines in the upper left corner, and then click My Orders. When you find the one that concerns you, touch on it, then scroll down and click View Order Details for additional details.

Amazon Order Not Shipped

There might be various reasons why your Amazon order has been in the processing stage for a long time and has not been delivered.

One of the most typical causes for a delivery taking longer than normal is if you purchased an item for which delivery is not fulfilled by Amazon.

If the order is fulfilled by a third-party seller, shipment time may be prolonged.

This should come as no surprise given the expected arrival date displays directly below the price when you place your order.

What to do when your Amazon order doesn’t arrive?

If the delivery date exceeds the projected date, you can contact the seller using the Contact Seller link on your purchase detail page to inquire about the status of your shipment.

If the order is qualified for Amazon Prime, you can contact Amazon Customer Support to inquire about why your Amazon order has not yet been delivered.

Maybe Amazon Is Prioritizing Certain Items

In times of national crises, when Amazon’s delivery systems get thin. Then your orders may remain in “Pending” status for longer than intended.

This was the situation during the 2020 COVID-19 pandemic when Amazon saw a significant surge in online retail orders. Amazon prioritized things such as basic necessities, medical supplies, and other vital items during that time period.

This resulted in longer delivery times for other products.

Your Amazon order doesn’t arrive due to natural events

Another factor that might impact Amazon deliveries is a regional catastrophe. Hurricanes, tornadoes, power outages, and ice storms. For example, all can have an influence on delivery services’ capacity to deliver products to your home.

If you reside in a region where service delays are an obvious thing, Amazon suggests adding 2 to 3 business days to your delivery time. In this case, you should notice the updated delivery date on your order progress page. If not, please contact Amazon Customer Support for confirmation.

Actions To Take With Amazon Or The Seller when your order doesn’t arrive

What should you do if your Amazon purchase does not arrive? You’re not out of options. You have numerous options for determining the location of your shipment.

You can find a link to the seller page next to “Sold by” beneath the item title on your order status page.

What to do when your Amazon order doesn’t arrive?

There are several alternatives on the seller page. You may choose to Ask a question to ask the seller a question regarding your item.

amazon order doesnt arrive

To learn more about shipping, refund, and return policies, click the Returns & Refunds, Shipping, Policies, or Help pages. You can also come across some more customer support links that will allow you to contact the business.

Who is responsible if a parcel goes missing?

When a shipment goes missing, it’s natural to blame the delivery provider. However, it is the retailer’s responsibility to compensate you. While you should notify the courier first, if the parcel is actually misplaced, you must contact the shop.

What to do when your Amazon order doesn’t arrive?
What to do when your Amazon order doesn’t arrive? 7


In rare circumstances, the website or app may report a delivery that is still in the process. Allow a day after something has been reported as delivered to check if the physical item meets up with its digital status. We’ve shown you the three main techniques for resolving delivery concerns for Amazon purchases and when your Amazon order doesn’t arrive. Also, how to take action and submit a complaint about the arrival of your order.

Remember, if you’re tired of Amazon, there are lots of Amazon purchasing alternatives, such as eBay.

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